Q: How do I transport my cake safely?
A: When transporting your cake, it is important to handle it with care to ensure it arrives in perfect condition. Here are some tips:
Place the cake on a flat surface, such as the floor of your car or in the boot, to avoid any tilting or sliding during transport.
Keep the cake in a cool and level position, away from direct sunlight or heat sources that could melt or damage the icing.
If possible, use a non-slip mat or secure the cake box with non-slip materials to prevent movement during transit.
Q: How should I store my cake before the event?
A: To maintain the freshness and quality of your cake before the event, follow these guidelines:
It is best to store it in the refrigerator in the box provided to prevent drying out or absorbing odors.
Cakes with non-perishable fillings, such as buttercream or ganache, can be stored at room temperature in a cool, dry place, away from direct sunlight or heat sources. During periods of hot weather we recommend refrigerating all cakes for as long as possible before cutting.
Q: How long will the cake stay fresh?
A: At Lucy Ellen Cakes, we take pride in using high-quality ingredients to create cakes that are as delicious as they are beautiful. To enjoy the freshest taste and texture, we recommend consuming the cake within 2-5 days after collection or delivery. However, please be aware that conditions will affect the longevity of these cakes.
Q: What should I do if there is an issue with my cake during transportation or storage?
A: While we take utmost care to ensure your cake arrives in perfect condition, sometimes unexpected issues may arise. If you notice any damage or concerns with your cake during transportation or storage, please contact us immediately via email at lucyellencakes@gmail.com or phone at 07584303825. We will do our best to assist you and find a suitable solution. Please note we are not responsible for any damage which occurs once the cake has been collected/ delivered.
If you have any additional questions or concerns regarding the transportation or storage of your cake, please don't hesitate to reach out. We want to ensure that your cake journey is as seamless as possible and that your cake is a delicious success on your special day
Q: Do you cater to Dietary requirements
A: At Lucy Ellen Cakes, we understand the importance of accommodating dietary restrictions and allergies. However, it is important to note that our cakes are prepared in a kitchen where various ingredients, including nuts, are used. Therefore, we cannot guarantee that our cakes are entirely nut-free.
Additionally, our cakes may contain other allergens such as milk, eggs, wheat, soy, and other common ingredients found in baking. While we take precautions to prevent cross-contamination, there is still a possibility of trace amounts of allergens being present.
If you or your loved ones have specific allergies or dietary requirements, we encourage you to contact us directly to discuss your needs. We are committed to providing the best possible service and will do our utmost to accommodate your requests. By discussing your specific allergies, we can provide you with accurate information and guidance on the suitability of our cakes for your needs.
Your health and safety are of utmost importance to us, and we strive to ensure transparency regarding allergens. We want to create a delightful cake experience that brings joy to everyone, regardless of their dietary restrictions. Therefore, please reach out to us via email at lucyellencakes@gmail.com or phone at 07584303825 to discuss any specific allergies or concerns you may have.
Please remember to always exercise caution and consult with your healthcare provider if you have severe allergies or sensitivities. We appreciate your understanding and look forward to working with you to create a cake that meets your dietary needs and exceeds your expectations
Q: How to cut your cake
A:
